Welcome to Zankie Shop (zankie.co.ke). By browsing our website, placing an order online, by phone, on WhatsApp or through our social media pages, or shopping at our store, you agree to the terms below. Please read them carefully.
1. About Us
Zankie Shop is a retail shop based at Ramogi House, Luthuli Avenue, Nairobi CBD, Kenya, selling kids toys, fitness equipment, accessories, household items and gifts. You can reach us on 0718 387 039 (call or WhatsApp) or at sales@zankie.co.ke.
2. Products and Prices
- All prices are in Kenya Shillings (KSh) and are shown on each product page.
- We do our best to display products, colours and descriptions accurately. Actual colours and packaging may vary slightly from the photos.
- Prices, offers and stock availability may change without notice. Promotional prices are valid while stocks last or for the period stated.
- If an item becomes unavailable after you order, we will contact you to offer an alternative or a full refund.
3. Orders
- After you place an order, our team will contact you by phone or WhatsApp to confirm the order, delivery location and delivery fee.
- We reserve the right to decline or cancel an order, for example if a product is out of stock, the price was displayed incorrectly, or we cannot confirm the order details.
4. Payment
- Lipa na M-Pesa: Paybill Business No. 247247, Account No. 203322 (Zankie Shop).
- Cash on delivery: available for orders within Nairobi only.
- Orders outside Nairobi must be paid in full, including the delivery fee, before dispatch.
5. Delivery
We deliver within Nairobi by rider and countrywide through trusted parcel and courier services. Delivery fees depend on your location and are confirmed at checkout or by our team before dispatch. Delivery times are estimates and may be affected by weather, traffic, public holidays or courier delays. See our Delivery & Return page for full details.
6. Returns and Exchanges
If you receive a wrong, damaged or defective item, please contact us within 7 days of delivery. Items must be unused, in their original condition and packaging, with all parts and accessories included, and accompanied by proof of purchase. Items that have been used, damaged after delivery or are missing parts cannot be returned. Approved refunds are made via M-Pesa.
7. Product Use and Safety
- Please check the recommended age on toys before purchase. Some toys contain small parts and are not suitable for children under 3 years. Children should be supervised while playing.
- Fitness equipment should be assembled and used according to the instructions. Consult a professional before starting a new exercise programme.
8. Privacy
We only use your name, phone number, email and delivery address to process and deliver your order and to keep you updated. We do not sell your personal information to third parties.
9. Changes to These Terms
Zankie Shop may update these terms from time to time. Any changes will be posted on this page.
10. Contact Us
Questions about these terms or your order? Call or WhatsApp 0718 387 039, email sales@zankie.co.ke, visit us at Ramogi House, Luthuli Avenue, Nairobi CBD, or message us on Facebook and Instagram @zankieshopke.