Delivery & Return
Delivery Options Overview
At Zankie Shop we make it easy to get your kids toys, fitness equipment, accessories and gifts wherever you are in Kenya. Orders within Nairobi are delivered by our riders straight to your home or office, while orders outside Nairobi are sent through reliable parcel and courier services. You are also welcome to visit our shop at Ramogi House, Luthuli Avenue, Nairobi CBD. Here is an overview of how delivery works.
1. Place Your Order Online, by Phone or on WhatsApp
2. We Call to Confirm Your Order and Location
3. Your Order Is Packed and Dispatched
4. Receive, Check and Enjoy Your Order
Within Nairobi
| Rider delivery within Nairobi – same day or next day | |
|---|---|
| Nairobi CBD: delivered to your office, shop or a convenient meeting point | Fee by location |
| Nairobi suburbs and environs (e.g. Westlands, Kilimani, Kasarani, Rongai, Ruiru, Kitengela) | Fee by location |
| Cash on delivery available for orders within Nairobi | Available |
| How the Nairobi delivery fee works | |
|---|---|
| The rider fee is based on your exact location and confirmed before dispatch | Confirmed by call |
| Need it urgently? Call or WhatsApp 0718 387 039 to arrange delivery | On request |
Nairobi orders are delivered by our riders to your home, office or a convenient meeting point. Our team will call you to confirm your location and delivery time before dispatch. Cash on delivery is available for orders within Nairobi.
Outside Nairobi
| Countrywide parcel delivery – about 1-3 working days | |
|---|---|
| Sent via trusted parcel and courier services to your nearest town | Fee by location |
| Order and delivery fee paid via Lipa na M-Pesa before dispatch | Prepaid |
| Tracking and collection | |
|---|---|
| We share your parcel details once dispatched so you can track your order | Free |
| Collect from the courier office in your town, or request doorstep delivery where available | Fee by location |
We deliver to towns across Kenya, including Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, Thika and Machakos. For orders outside Nairobi, both the order and the delivery fee are paid via Lipa na M-Pesa before dispatch.
Exchange or Return of Goods
We want you to love what you buy from Zankie Shop. If you receive a wrong, damaged or defective item, you may request an exchange or return within 7 days of delivery. Simply call or WhatsApp us on 0718 387 039 or email sales@zankie.co.ke with your order number and clear photos of the item.
Please inspect your order on delivery. Items must be unused and in their original condition and packaging, with all parts, accessories and tags included. Once we receive and inspect the item, we will offer a replacement, an exchange for another product, or a refund.
An item cannot be returned or exchanged if:
- it has been used, washed, assembled or damaged after delivery;
- parts, accessories, manuals or the original packaging are missing;
- there is no proof of purchase (order number or receipt from Zankie Shop);
- the request is made more than 7 days after delivery.
Where an item is wrong, damaged or defective, Zankie Shop will cover the cost of the replacement delivery. Approved refunds are made via M-Pesa.
FAQs
Nairobi orders are usually delivered the same day or the next day after confirmation, while parcels outside Nairobi take about 1–3 working days depending on your town. If your order is taking longer than expected, call or WhatsApp us on 0718 387 039 with your order number and we will check its status right away.
Deliveries on weekends and public holidays depend on rider and courier availability. Our team will confirm the expected delivery day with you when we call to confirm your order.
Yes. We deliver countrywide through trusted parcel and courier services. For orders outside Nairobi, the order and delivery fee are paid via Lipa na M-Pesa before dispatch, and we share the parcel details so you can track and collect it.
Delivery fees depend on your location. Within Nairobi the rider fee is based on distance, and outside Nairobi it depends on the courier and destination town. The fee is shown at checkout or confirmed by our team before your order is dispatched.
Yes! Visit us at Ramogi House, Luthuli Avenue, Nairobi CBD to view products and shop in person. We recommend calling 0718 387 039 before you visit to confirm that the item you want is in stock.
Zankie Shop – Kids Toys, Fitness & Gifts in Kenya
Zankie Shop is a Nairobi-based online and walk-in store offering quality kids toys, educational and Montessori toys, board games, fitness and exercise equipment, accessories, household items and gifts at affordable prices. Our shop is located at Ramogi House, Luthuli Avenue, Nairobi CBD, and we deliver within Nairobi and countrywide.
Whether you are looking for a birthday gift, setting up a home workout space or searching for fun learning toys for your little ones, our friendly team is ready to help you choose the right product. Order online, call or WhatsApp us on 0718 387 039, or follow us on Facebook and Instagram @zankieshopke and on TikTok @mozadzankie for new arrivals, offers and product videos.
